TERMS OF SERVICE

Tentela (“we,” “us,” or “our”) makes available the content and the purchasing of its products through its website https://www.tentela.com (“Site”) subject to the following terms and conditions, our Privacy Policy (available on our Site), and other applicable terms, conditions, or policies related to features, functionality, or promotions (collectively referred to as the “Terms”). You must be 18 years old or the age of majority in your jurisdiction to make a purchase on our Site. Children under 13 may browse the Site under adult supervision but may not provide personal information or make purchases.

By accessing or using the Site, you confirm that you have read, understand, and agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE OUR SITE.

Products Are for Personal Use

Our products and any provided samples are intended for personal use only. Resale of any Tentela product or sample is prohibited. We reserve the right to cancel or reduce quantities of any order if we suspect a violation of these Terms.

Purchase Policies

To view policies related to ordering, processing, shipping, returns, or taxes, please visit the relevant sections on our Site.

Accuracy of Information

We strive to ensure all product descriptions and content on the Site are as accurate as possible. However, we cannot guarantee all information is error-free, complete, or current. We reserve the right to correct errors or omissions and to cancel orders resulting from incorrect information—including pricing or availability—without notice.

Use of Site & License

Tentela grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site for personal use only. You agree not to misuse the Site or its contents, including but not limited to scraping data, misrepresenting identity, transmitting harmful code, or engaging in unauthorized advertising or spam.

You may create a hyperlink to our homepage under conditions that you do not misrepresent our relationship, portray Tentela in a misleading or offensive way, or replicate our content. We reserve the right to revoke this permission at any time.

Any unauthorized use of the Site or its content terminates the above license without prejudice to any additional rights.

Your Responsibilities

By using our Site, you agree to act lawfully and respectfully. You may not alter the Site or impair its functionality. If your use violates these Terms—negligently or otherwise—you may be liable for resulting damages.

Your Account

Some Site features may require you to create an account. You are responsible for maintaining the confidentiality of your account details. Please notify us at support@tentela.com if you suspect any unauthorized use. We reserve the right to suspend or terminate accounts at our discretion.

Third-Party Links

Links to other websites are provided for convenience. Tentela is not responsible for third-party content, services, or policies. Use third-party sites at your own risk.

Special Features & Events

Tentela may offer special features or promotions that are subject to additional terms. Participation in such features implies acceptance of those terms.

Intellectual Property

All content on this Site—including but not limited to text, logos, designs, graphics, and software—is the property of Tentela or our partners and is protected under U.S. and international intellectual property laws. Reproduction or exploitation of any content without written permission is prohibited.

User Content

By submitting content to Tentela—including suggestions, images, or reviews—you grant us a non-exclusive, royalty-free license to use that content for promotional or operational purposes. You represent that you own the content or have the right to grant this license.

User content must not violate laws, include false or harmful information, infringe copyrights, or impersonate others. Tentela reserves the right to remove any content that violates these standards.

Request to Delete User Content

To request removal of your user content, please email support@tentela.com with your full name, screen name (if applicable), associated email, date of post, and reason for removal. We will respond within 10 business days.

 

Warranty Disclaimer & Limitation of Liability

The Site and all content are provided “as is.” Tentela disclaims all warranties—express or implied—regarding your use of the Site. We are not liable for any indirect or consequential damages, including data loss or interruptions, even if we were advised of such risks. Our total liability shall not exceed $100.

Any claims must be filed within one (1) year of the cause of action. Your sole remedy for dissatisfaction is to stop using the Site.

Indemnification

You agree to indemnify Tentela and its partners against losses or claims arising from your misuse of the Site, including violation of laws, these Terms, or any content submission.

Dispute Resolution

Any disputes related to these Terms will be governed by the laws of New York and resolved through binding arbitration in New York. You waive the right to class actions and agree to individual arbitration.

Tentela may seek injunctive relief in cases involving intellectual property or unauthorized access.

Electronic Notices

You consent to receive legal notices from Tentela electronically via email or by posting on the Site. To withdraw this consent, email support@tentela.com and discontinue use of the Site.

General Terms

These Terms represent the full agreement between you and Tentela. We may change the Terms at any time by updating this page. Continued use of the Site after changes constitutes acceptance of the new Terms.

If any provision is deemed unenforceable, the remainder of the Terms shall remain in effect.

If you have any questions about these Terms, please contact us at support@tentela.com