Refund policy

Returns

We take pride in every stitch, seam, and moment of joy our tents create. If you’re not absolutely in love with your purchase, here’s how we make things right:

Please Note:

Our return policy does not apply to curtains, wallpaper, or personalized/custom orders. For those, please refer to the specific product FAQ.

Return Window:

You may return your item within 30 days of receiving your order.

Tentela Covers Return Shipping:

If your item arrives damaged, defective, or incorrect, we’ll gladly provide a prepaid return label at no cost to you.

Customer-Paid Returns:

Changed your mind? Ordered the wrong style or size? No problem—just note that you’ll be responsible for return shipping.

If you’d like us to send you a return label, the label cost and original shipping fee will be deducted from your refund.

How to Start a Return:

Please email us at support@tentela.com with your order number and a short note about the issue.

If your item arrived damaged or incorrect, kindly include a few clear photos to help us resolve things quickly.

We’re here to make everything easy and delightful—from your first click to the final unboxing.
Thank you for making Tentela part of your home. 🧸